Frequently Asked Questions (FAQs)

Yes, we deliver to all major cities across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Quetta, and Peshawar. Our delivery service operates five days a week.

• Standard Orders: Delivery usually takes 3-5 business days after order verification and approval (excluding weekends and holidays).
• Custom Orders: These may take additional time due to personalization. You’ll receive a tracking number once the order is shipped.

Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your shipment's progress.

You can return items within 14 days of the original shipment date for a full refund or store credit, provided the items are in new, unused condition. Customers are responsible for return shipping fees, and the original shipping/handling fees are non-refundable.

To return a product, please contact our customer support team. After you receive approval, you can ship the item back to us. Be sure to use a reliable shipping service with tracking.

We accept various payment methods, including:

• Credit/Debit Cards (Visa, MasterCard)
• Bank Transfers
• Cash on Delivery (available in select locations)

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate changes if the order has not yet been processed or shipped.

Yes, we offer custom-made cat houses and other personalized items. Please allow additional processing time for these orders. Contact us for details on customization options.

Absolutely! All our products are made from high-quality, pet-safe materials. We prioritize your pet's comfort and safety in every product we offer.

You can reach our customer support team via:

• Email: [email protected]
• Phone: +923147600620
• Live Chat: Available on our website during business hours