Returns

Returns Policy:

We want you to be completely satisfied with your purchase. However, if for any reason you are not, we offer a flexible return policy. Items returned within 14 days of the original shipment date are eligible for a full refund or store credit, provided they are returned in their original, unused condition.

• Refund Process: Refunds will be issued to the original payment method used during the purchase. Once we have received and inspected the returned items, we will process your refund promptly. Please allow a few business days for the refund to reflect in your account, depending on your financial institution.
• Return Shipping: Please note that customers are responsible for the cost of return shipping. Additionally, the original shipping and handling fees from your purchase are non-refundable. We recommend using a reliable shipping service with tracking capabilities to ensure that your return reaches us safely.
• Incorrect or Damaged Items: If you receive an item that’s incorrect or damaged, please reach out to us. You can contact us via email at [email protected] or by phone at +923147600620. We’ll provide you with a return label and work with you to resolve the issue to your satisfaction.

At CatHouse.pk, our goal is to make pet ownership a hassle-free and enjoyable experience. Our commitment to customer satisfaction drives everything we do, from our fast, reliable delivery service to our fair and flexible returns policy. If you have any questions about your order or the return process, please don’t hesitate to contact our customer service team for assistance.